FAQs
General Questions
What is raw honey, and how is it different from regular honey?
Raw honey is honey that comes straight from the hive and is minimally processed. It’s not pasteurized or filtered, so it retains its natural enzymes, pollen, and nutrients, unlike regular honey, which may be heavily processed and heated.
Where do you source your honey?
All of our honey is produced right here at Karma Creek Farms, on the outskirts of Barrie, Ontario. Our bees work hard to create pure, natural honey, and we handle the entire process ourselves—from hive to bottle.
What is the shelf life of your honey?
Honey is one of the few foods that never spoils if stored properly. However, it’s best to consume it within two years for optimal flavor and quality. Over time, honey may crystallize, which is a natural process and does not affect its quality.
How should I store honey?
Store honey in a cool, dry place at room temperature. Avoid placing it in the fridge, as cold temperatures can speed up crystallization.
Product-Related Questions
Do you sell any other bee-related products?
Yes, in addition to honey, we sell beeswax, propolis, and pollen, which are all natural products from our bees. As well as many other products, check out our Shop Section!
How do I know if my honey has crystallized, and what can I do about it?
If your honey has turned thick and grainy, it has crystallized, which is a natural process. You can gently warm the jar in hot (not boiling) water to return it to a liquid state, but be sure not to overheat it, as this can destroy the honey's natural enzymes.
Do you offer custom gift sets or bulk orders?
Yes, we can create custom honey gift sets or provide bulk orders for events, weddings, or corporate gifts. Feel free to contact us for more information on bulk pricing and customization options.
What’s the difference between beeswax and other types of wax?
Beeswax is a natural product made by honey bees, and it's known for its purity, sustainability, and natural fragrance. Unlike paraffin or synthetic waxes, beeswax is biodegradable and non-toxic, making it ideal for candles, skincare products, and more.
How do I place an order?
You can place an order directly through our website or contact us if you have special requests or bulk inquiries. We also offer local pickup and shipping options.
Shipping FAQs
How do you package your honey for shipping?
We ship our honey in sturdy, food-grade plastic containers to ensure it arrives safely. While glass jars are often preferred for display, they are more prone to breaking during transit. Our plastic containers are durable, lightweight, and designed to protect the honey throughout its journey.
Do you ship internationally?
At the moment, we only ship within Canada. Shipping regulations for honey and bee products can vary by country, so we currently focus on serving customers locally.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. The final shipping cost will be calculated at checkout based on these factors.
How long does shipping take?
Depending on your location, shipping typically takes between 3-7 business days. During peak seasons or special promotions, shipping times may be slightly longer.
Do you offer local pickup?
Yes, we offer a convenient local pickup option for customers in the Barrie, Ontario area. To take advantage of this, simply select "Local Pickup" during checkout and use the discount code PICKUP10 to waive the shipping fee. Once your order is ready, we’ll notify you with pickup instructions.
What happens if my order arrives damaged?
While we take great care to package our products securely, accidents can happen during transit. If your order arrives damaged, please contact us immediately with photos of the damage, and we’ll work with you to resolve the issue, whether through a replacement or a refund.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.
Do you offer free shipping?
We occasionally run promotions that offer free or discounted shipping on certain orders. Be sure to sign up for our newsletter or check our website for updates on special offers.
Can I place a bulk order and have it shipped?
Yes, we can accommodate bulk orders, whether for events or businesses. Please contact us directly for information on bulk shipping rates and delivery times.